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Our e-shops specialize in selling goods in the B2B segment, i.e. sales to legal entities. Due to this fact, we display prices of goods only after creating a customer account, when we verify your ID number.
You can create a customer account HERE If you have any questions, please contact us at [email protected].
After creating a customer account with us, you can shop like any other e-shop you know. You add items to your cart, choose your shipping and payment method, and then create an order. For items that are not in stock, we recommend that you contact us first to check availability.
We either send the goods by contract carriage service or you can pick them up at our branch at ELVAC a.s., Hasičská 53, Ostrava-Hrabůvka 700 30, on working days from 8:00 to 15:00.
We will will be sent free if your order exceeds the threshold of 5000,- CZK without VAT.
The length of the warranty varies and is always listed with each product. As the product is sold by a business to a business, there is no standard consumer warranty. The seller is only liable for those defects that the item had at the time of receipt by the buyer. Please always check the goods delivered immediately upon receipt, especially when delivered by a contracted courier service.
Special warranty contracts may be concluded for some goods which provide an extra warranty. Please contact us for further information.
In case there is a malfunction on the goods you have purchased from us, please contact our service department by calling +420 597 407 346 or by email [email protected].
More about the complaints procedure HERE.
Yes, we also offer after-sales service, if you are interested, please contact our service department at +420 597 407 346 or by email [email protected].
In case of personal pick-up at our branch, you can pay either in cash or by bank transfer in advance based on the advance invoice that we will issue with your order.
If you choose delivery by a contracted courier service, you can pay for the goods by cash on delivery to our courier or by bank transfer in advance on the basis of the advance invoice that we will issue with your order.
Ask anything you are interested in. We will be happy to answer you as soon as possible.