Complaints

In the event that goods delivered by us exhibit a defect or do not function properly, please do not hesitate to contact us by phone at +420 597 407 346 or by e-mail: servis@elvac.eu.

You will then coordinate the next steps with our technicians.

If it is necessary to send the goods to our address, please follow the procedure below:

Please send the equipment clean and free of dirt and chemicals to our address:

ELVAC a.s., Service and TP
Hasičská 53
Ostrava – Hrabůvka
700 30
servis.elvac@elvac.eu

Include the following in the shipment:

• Proof of purchase
• Cover letter describing the defect/claim form
• Contact details of the person who can provide technical information regarding the defect
• Contact person, phone, e-mail, and address to which the equipment will be returned

If this is an out-of-warranty service/repair, we will first perform a diagnostic assessment of the equipment. Based on the diagnostic findings, an offer for the repair will be sent electronically to the customer’s contact person.

Work on the equipment will begin only after the offer has been approved in writing by the contact person. Depending on the customer’s status and the nature of the repair, work may commence after payment of the advance invoice for the repair.